Customer Support

EVI offers a highly responsive support package, prior to and following “Go Live”. Our Project Managers and Customer Account Managers are highly skilled in and dedicated to providing scalable support to meet customer needs. EVI utilizes standard industry technology and processes to ensure that each customer is managed quickly and effectively.
As part of the Response Vision package, customers enjoy:

• 24X7X365 Support
• Response within 1 to 8 hours, depending on the nature and severity of the issue
• Commitment to issue resolution within 24 hours of notification
• Tracking and development of Requests for Enhancement(RFE’s)
• Product Release Upgrades
• Monthly webinar and on-going tutorials embedded in the application

Existing Customers:

Can’t Log in? Email us at customersupport@emergencyvisions.com
Need help with an Application? Call us at 404-350-5995

EVI Customer Support Philosophy and Commitment:

Emergency Visions is committed to World-Class Customer Care. We have 24/7 Customer Care supported with a variety of interfaces. Please feel free to email, call or send along suggestions through links provided on our website. We also have Facebook, Twitter and Linked-In profiles that we participate in and look forward to answering questions as well as participating in dialog around Emergency Management Issues and Topics.